Chapter 7 – Deacon OneCard

The Deacon OneCard office oversees all aspects of Physical Security Technology, including: cameras, card readers, automatic door operators, and locking devices. The Deacon OneCard Office is located in Suite 001, Angelou Hall, within Residence Life and Housing.

The Deacon OneCard is the official Wake Forest University identification card. While primarily used for identification, the Deacon OneCard is also used for on-campus financial transactions, library privileges, event admission, and building access.

Please note that Deacon Dining is responsible for the oversight of meal swipes, food dollars, and Old Gold swipes. For details on balances, please visit wakeforest.campuscardcenter.com anytime. There you’ll be able to view account activity, add value, set communications options, and more!

Cameras are provided in the entrances and common areas of a large portion of our buildings for the safety and security of our students. Cameras do record and may be monitored 24 hours a day, 7 days a week.

All exterior entrances in residential communities will be secured 24 hours a day via card readers and/or doors that automatically lock. With regards to card access, undergraduate students access our residential communities utilizing their Deacon OneCard.

  • Access functions differently based on community type.
    • The exterior doors of all residence halls are accessible by all undergraduate students between 7 a.m. and midnight. Between midnight and 7 a.m., access to residence halls is restricted to the residents living in them.
    • Closed suites (Martin, Dogwood, Magnolia) are only accessible by the residents living in them.
    • Open suites (Davis, Kitchin, Poteat, and Taylor) are accessible by all undergraduate students between 7 a.m. and midnight. Between midnight and 7 a.m., access to these suites are restricted to the residents living in them. Please note, suites may collectively request that their suite be removed from general access by contacting their Community Director.
  • After midnight, students who are not residents of a particular residence hall are treated as guests. As such, they must be escorted and the student(s) they are visiting are responsible for their behavior.

It is a violation of University policy to enter the residence halls using someone else’s Deacon OneCard. Furthermore, it is against University policy to loan out your ID card or bypass the card access system in any way – including, tampering with doors and locking mechanisms.

HOW TO USE YOUR DEACON ONECARD

If a card reader’s light is solid red, you will need to use your Deacon OneCard for access. After placing your Deacon OneCard on the reader, the light indicator will turn green and unlock the door briefly, if access is allowed to that area. If the card reader light is green, the door is unlocked. If the light flashes red, access is not allowed. If the light flashes red and access to the area should be allowed or if the light continues to flash red, please contact the Deacon OneCard Office at 336.758.1949 during business hour or University Police at 336.758.5591 after hours for assistance.

CARD REPLACEMENT

  • Deacon OneCard replacements may be obtained from the Deacon OneCard Office, located in Angelou Hall, Suite 001. The office hours are 8:30 am until 5:00 pm, Monday through Friday. The office is closed during University Holidays.
  • If you lose your card or it fails to function any time after hours or on weekends, please report to University Police Communications in Alumni Hall to receive a temporary replacement until the office reopens. This will accomplish three things: (1) you will have a way to use your meal plan; (2) you will have access to your residence hall; and, (3) it will deactivate your lost card so that it will reduce the possibility of it being used erroneously for access to our buildings and your meal plan.
  • Costs
    • Students must obtain a new card. If this card is lost or broken, the replacement fee will be waived once for the duration of their enrollment.
    • After the waiver has been used, a charge of $35.00 will be billed to the student’s account for any damaged or lost cards. Students will not be charged for defective cards.

IMPORTANT INFORMATION

  • You are responsible for all transactions using your Deacon OneCard. Allowing others to use your Deacon OneCard is a prohibited as it violates University Policy to do so.
    • To prevent unauthorized usage, report Deacon OneCards lost or stolen immediately to either the Deacon OneCard Office (336.758.1949) or University Police (336.758.5591). This will allow us to deactivate your Deacon OneCard.
    • The Deacon OneCard Office, Deacon Dining, nor Wake Forest University will be liable for unauthorized use of your Deacon OneCard.
  •  Any function of the Deacon OneCard may be suspended at the request of an authorized University Official.
  • Your Deacon OneCard remains the property of the University and must be surrendered upon departing or replacement.