Graduate Assistantships

Staff Mentorship & Training (30%)

• Develop and maintain avenues for mentoring relationships with Resident Advisers (individually and collectively) to engage in meaningful conversations with the ability to reflect on personal experiences to provide guidance, counsel, and referral resources to Resident Advisers (RAs). 
• Serve as a positive role model for RAs, demonstrating how to navigate expectations, accountability, adversity and dissonance. 
• Maintain a consistent presence in the community by spending 10 hours each week in the community to assist RAs and residents through program attendance and staff office hours. 
• Assist the Community Director through training and evaluating RAs.
• Regularly update the Community Director on RA and community well-being pertinent to the overall administration of area vision. 

Residential Learning and Community Building (35%)

• Using the area vision for guidance to support departmental outcomes, serve as the primary resource for strategy development including brainstorming, implementation, and tracking in conjunction with the Community Director and The Link. 
• Serve as the main purchasing agent for program and event supplies for RA events. Demonstrate ethical and fiscal decision-making as it relates to department and university resources.
• Maintain a high level of visibility in the community through interactions with residents and attending community and campus events. 
• Serve as a referral resource for student care to Residence Life and University resources and events as needed including but not limited to: counseling, academic advising, wellbeing support, and learning assistance. 
• Maintain open communication and supportive working relationships with the assigned staff servicing the maintenance and custodial needs of the residential area including but not limited to the Facilities and Campus Services staff. 

Administration (15%)

• Perform various administrative duties including but not limited to: reports, assisting with occupancy management, purchasing, and budgeting, holding office hours, responding to communications – oral and written, and conducting and attending meetings as required. 
• Assist in the execution of processes critical to Residence Life and Housing (RL&H) operations for assigned areas including but not limited to opening and closing of halls, occupancy verification, health & safety inspections, and break closings. 
• Support the department during major processes including but not limited to RA recruitment, and interviews of professional and student staff.
• Serve on at least one Residence Life committee at the discretion of the Assistant Director team.
• Other duties as assigned. 

Inclusion, Equity, and Social Justice (10%)

• Recognize diverse aspects of one’s social identity and effectively communicate the ways that their identity impacts their personal values, perceptions, and behaviors (including biases). 
• Maintain awareness of current issues and trends at Wake Forest related to diversity, social justice, and inclusion. Engage in opportunities (personally and with residents) to build relationships with diverse persons. 
• Work with supervisor, staff, and residents to create and lead an open, welcoming, and inclusive residential community where all students can engage and learn across differences. 
• Demonstrate awareness and support of the diverse needs of residents to establish and maintain an inclusive community. 
• Appropriately confront derogatory, unjust, and/or disrespectful actions of residents, staff, or community members. 

Support and Enforcement of Policies & Community Standards (5%)

• Uphold and enforce RL&H Guide to Community Living standards, University Honor Code, and University Alcohol policy expectations for safe and secure campus living. 
• Appropriately confront inappropriate staff behavior utilizing the departmental job action process.
• Appropriately confront student behavior and alleged violations of RL&H and University policies

Emergency and Crisis Management (5%)

• Serve in the duty rotation that observes, addresses, and responds to the needs of the community as outlined in the duty resources. Subsequently, serve as a resource to these students and provide appropriate follow-up. 
• Appropriately document incidents and submit accurate and timely Incident Reports and Student of Concern reports immediately following an incident and/or resident interaction, where applicable.

Self Awareness:

• GHDs will develop and demonstrate interpersonal skills that can be described as a professional asset and transferable to future work settings.
• GHDs will be able to explain how the deliverables of their role measurably impact the overall goals, the work, and mission of the department.

Career Awareness:

• Through their employment, GHDs will identify what they value in their work and will be able to articulate skills that they have developed to apply them to future/identified career opportunities.
• GHDs will identify key skills needed for their personal career path, as related to the GHD role,  and work with their supervisor to engage those skills.

Professional Skills and Literacy:

• GHDs will utilize business tools such as email, software systems, learning management tools, etc., to learn and explain how these professional skills increase marketability.
• GHDs will describe the chain of command and proper protocol to resolve emerging concerns. 
• GHDs will develop positive workplace behaviors (conflict resolution, time management, etc.).

• Strong relationship-building, mentorship, and advising skills. 
• Strong administrative skills and the ability to handle multiple tasks and deadlines. 
• Enrolled as a full-time student in an eligible graduate studies program at the time of employment. 
• Minimum cumulative GPA of 2.50 throughout the assistantship. 
• In good standing with the University at the time of application and acceptance of the assistantship, including no disciplinary sanctions ending or currently in effect.
  • Training: All GHDs are required to complete the online Pre-Training Program, attend the GHDs Fall and Spring training programs, and all required In-services, as designated in the GHD employment agreement.  Failure to attend training and opening will result in the Graduate Hall Director position being rescinded for the Academic Year. 
  • Work Hours: GHDs will work an average of 20-25 hours per week for the university and may not hold a second part-time job without prior approval from their supervisor and the Director of Residence Life. Additional employment is limited to no more than 9 hours. 
  • Weekends and On-Call Periods: GHDs are key partners in the social, co-curricular, and academic engagement opportunities provided by RL&H. GHDs also serve in an on-call capacity, responding to student crises and emergencies. This necessitates GHDs being on-campus and available on nights and weekends. GHDs may not be away from campus for extended periods of time and must seek prior permission from Residence Life and Housing Professional Staff before taking time away. 

• Please note, students in the following programs are not eligible for employment in the Graduate Hall Director position, without prior written approval from their program director:

• The Graduate Hall Director position is a full academic-year commitment. Reappointment for additional academic years or summers is not guaranteed but may be available based upon performance and the successful completion of all applications and interviews are required for returning staff.
• GHDs must maintain good academic and disciplinary standing with the University throughout the duration of employment. Good standing includes no active sanction or disciplinary probation with Housing and Residence Life, the Dean of Students office, or Graduate and Professional School programs. GHDs are also expected to uphold, enforce, and abide by all university policies and regulations.
• GHDs are considered mandatory reporters under Title IX and the Clery Act.
• GHDs are expected to abide by and report violations of all local, state, and federal laws and regulations.
• GHDs must follow the ethical principles of acting with integrity, dignity, and competence as outlined in the ACUHO-I housing professional guidelines.
• The Graduate Hall Director’s performance is under continuous evaluation so as to maintain the highest standards.
• The following may result in disciplinary sanctions, including but not limited to, verbal or written warning, withholding of partial or full pay, suspension, probation, or termination:
  • Failure to meet any of the qualifications, requirements, or responsibilities, listed in this agreement or specified by Residence Life and Housing Professional Staff
  • Any unprofessional or unethical action
  • Any action in direct conflict with the policies outlined in the Wake Forest Student Code of Conduct, Guide to Community Living, and the Residence Life and Housing Staff Manual
• Note: Due to the nature of this position, possible lifting and physical activity may be required at times.

South Campus Residences

All first-year students live together in residence on South Campus. The seven residence halls are traditional hall-style buildings and create a community that is quaint enough to allow for the formation and nurturing of close personal relationships.

Hearn Plaza Residences

Sophomores, Juniors, and Seniors live on the “Quad.” These six residence halls are either traditional hall-style buildings or semi-suite buildings. Living on the Quad provides students with the opportunity to be in an intentional community while continuing to foster a sense of belonging among the diverse community in residence.

North Campus Residences

Sophomores, Juniors, and Seniors live on North Campus. The eight residential communities are fully furnished houses, suites, or apartments which allow for individuals and selective living communities to live in unique intentional communities with additional autonomy.

• This is a mandatory live-in position that includes a rent-free, one-bedroom efficiency-style unfurnished apartment, including cable, internet, and on-site laundry.
• $8500 annual stipend for 10-month position, paid in bi-weekly payments.
• Faculty/Staff parking permit 

• Conduct and organize inventory of residential and departmental assets including, but not limited to furniture, keys, signage, and central office supplies.
• Escort pest control services in the residence halls on a weekly basis and report comments back to the Coordinator of Housing.
• Conduct leased lounge inspections for student organization lounges, coordinate work orders and asses conditions of assigned student organization spaces, and report findings back to RL&H through the appropriate channels.
• Maintain good condition of departmental vehicles including washing, vacuuming, and fueling.
• Assist the Central Office staff with a wide range of departmental activities under the direction of the Coordinator of Housing.
• Assists with inspections of residential facilities and grounds.
• Assist other members of the Residence Life and Housing central office staff as needed under the direction of the Coordinator of Housing.

Self Awareness

• Student employees will develop and demonstrate interpersonal skills that can be described as professional assets and transferable to future work settings.
• Student employees performing administrative skills will explain how the deliverables of their role measurably impact the overall goals, work, and mission of the department.
• Through their employment, student employees will identify what they value in their work and will be able to articulate skills that they have developed to apply them to future/identified career opportunities.

Career Awareness

• Students employed with Residence Life & Housing will articulate transferable skills gained from their employment.
• Student employees will identify key skills needed for their personal career path and work with their supervisor to engage those skills.
• Student employees will engage with department professionals to understand potential career paths connected with the work they do.

Professional Skills & Literacy 

• Student employees will utilize business tools such as email, excel, and phone systems to learn and explain how these professional skills increase marketability.
• Student employees will describe the chain of command to resolve emerging concerns.
• Student employees will develop positive workplace behaviors (conflict resolution, time management, etc.).

• Student employees will develop and demonstrate interpersonal skills

• Have a critical eye for facilities issues and conditions that may require maintenance or custodial services to attend to in the residence halls.
• Willingness to do administrative work over email as duties are assigned.
• Ability to work independently after assigned a project or task.
• Proficiency in Microsoft Office Suite, Google Suite, and Applications.
• Ability to transport large and heavy products with assistance as needed.
• Adhere to the Residence Life and Housing confidentiality policy.
• Safeguard assigned keys.
• Other duties as assigned.
• Enrolled as a full-time student in an eligible graduate studies program at the time of employment. 
• Must have a valid driver’s license to operate motor vehicles.
• Minimum cumulative GPA of 2.50 throughout the assistantship. 
• In good standing with the University at the time of application and acceptance of the assistantship, including no disciplinary sanctions ending or currently in effect. 
• Please note, students in the following programs are not eligible for employment in the Graduate Hall Director position, without prior written approval from their program director:
  • Master Teaching Fellows
  • Management
  • MALS
  • First-year Law School
  • First-year Business School
  • Medical School 
• Note: Due to the nature of this position, possible lifting and physical activity may be required at times. 

Hourly rate of $11.50 per hour for new staff and $12.00 per hour for returning staff, paid in bi-weekly payments for a max of 20 hours per week for up to 10 months.

Potential for increased hours when classes are not in session.

• Answer phones and assist foot traffic in the lobby as a part of our front-desk functions.
• Assist in the development of communication templates for common questions and inquiries.
• Help guide the daily operations within a team of part-time office assistants.
• Provide in-person assistance within our residential communities for certain call-in requests (lockouts, etc.).
• Preparation of materials for upcoming departmental processes including communications, website updates, physical supplies, and training materials.
• Inventory of clothing and promotional items and collection of items for incoming staff. 
• Assist in monitoring and updating of residence hall floor plans.
• Regular housekeeping and maintenance of the front office and mail area in the Residence Life and Housing central office.
• Assist other members of the Residence Life and Housing central office as needed.
• Other duties as assigned.

• Assist students, parents, and the public with questions at the front desk.
• Answer multi-line phone and as needed direct calls to appropriate staff members.
• Assist with administrative tasks such as filing, data entry, etc. 
• Perform other project-related tasks as assigned.
• Keep their supervisor informed of any situations and issues that occur.
• Maintain a professional and respectful attitude at all times.
• Additional duties as assigned.

Self Awareness

• Student employees will develop and demonstrate interpersonal skills that can be described as professional assets and transferable to future work settings.
• Student employees performing administrative skills will explain how the deliverables of their role measurably impact the overall goals, work, and mission of the department.
• Through their employment, student employees will identify what they value in their work and will be able to articulate skills that they have developed to apply them to future/identified career opportunities.

Career Awareness

• Students employed with Residence Life & Housing will articulate transferable skills gained from their employment.
• Student employees will identify key skills needed for their personal career path and work with their supervisor to engage those skills.
• Student employees will engage with department professionals to understand potential career paths connected with the work they do.

Professional Skills & Literacy 

• Student employees will utilize business tools such as email, excel, and phone systems to learn and explain how these professional skills increase marketability.
• Student employees will describe the chain of command to resolve emerging concerns.
• Student employees will develop positive workplace behaviors (conflict resolution, time management, etc.).

• Must have excellent customer service skills on the phone and in person.
• Must be able to work with others in a team environment.
• Must be able to communicate well with others in both written and verbal form.
• Must be able to follow policies and procedures.
• Maintain confidentiality as set forth by the department.
• Must be able to adhere to assigned work schedules (preference will be given to candidates who can work in at least two-hour blocks).
• Enrolled as a full-time student in an eligible graduate studies program at the time of employment. 
• Must maintain GPA requirements in accordance with Graduate Program Academic Requirements. 
• In good standing with the University at the time of application and acceptance of the assistantship, including no disciplinary sanctions ending or currently in effect. 
• Please note, students in the following programs are not eligible for employment as a Graduate Office Assistant, without prior written approval from their program director:
  • Master Teaching Fellows
  • Management
  • MALS
  • First-year Law School
  • First-year Business School
  • Medical School 

Hourly rate of $11.50 per hour, paid in bi-weekly payments for a max of 20 hours per week for up to 10 months